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Tuesday, October 4, 2011

How to Resolve Office Database Damages Error in Entourage

Microsoft Entourage is one of the widely used e-mail application used by the users of Macintosh operating system. While using Entourage application, some unexpected errors may occur that halt your work and you become incapable to access your data from the Entourage database. Most of these errors occur due to some corruption problem in database.

Let's consider a practical scenario wherein you are trying to send/receive or delete an e-mail message, but the operation fails with one of the following error message.  

“Entourage can not access your data, to attempt to fix the problem, rebuild the database.”
“The Office Database is damaged.”
“The action could not be completed. An unknown error (4362) occurred.”


Occurrence of any of the above error messages illustrates that Entourage database or your identity is damaged due to corruption or any other reasons. The common causes behind the database corruption are:

  • Improper Entourage application or system termination.
  • Application malfunction.
  • Malicious virus attacks.
  • Database header corruption.

In order to rectify this issue, you need to rebuild Entourage database. For step by step guide on how to rebuild entourage database refer: http://jennylembert.hubpages.com/hub/Rebuild-Entourage-Database-to-Resolve-Entourage-Errors

If Entourage database rebuilding process does not resolve the problem, follow the below mentioned steps:
  • Create new user identity in Entourage.
  • Replace the old Microsoft user data folder with the newly created data folder.
  • Use Disk Utility to repair the Mac OS hard drive permission.
  • Create a new account for Entourage user
  • Restore damaged database from the updated and clean backup.

If above said steps fail to resolve the issue and you still can not access your items from Entourage database. It indicates that database get corrupted at higher level and the built-in tool is not able to recover it. In this case you need to opt for a third party Entourage database repair tools. These tools are especially designed to repair Entourage database from any instance of corruption. As of now, Stellar Phoenix Entourage Recovery is the only tool available in the world to perform the Entourage repair task. This tool is very easy to use and supports Microsoft Entourage 2008 and 2004.
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