Troubleshooting Microsoft Entourage Error 4362

Mac users rely on Microsoft Entourage for handling their emails, calendar, tasks, contacts, notes, appointments etc. as their personal information manager. Entourage 2008, the latest version of Microsoft Entourage was released on January 2008. Though Entourage falls in the league of the most popularly deployed email clients across the globe, it has not been spared from the wrath of database corruption.

Application malfunction, virus or Trojan attacks, improper system shutdown due to power failure and missing identity are some of the commonplace causes of Entourage database corruption. A common error message that Entourage users bump across is:

“The Office database is damaged.

Entourage cannot access your data, to attempt to fix the problem, rebuild database.

The action could not be completed. An unknown error (4362) occurred.”

Entourage database corruption is a serious issue that if not handled prudently, can lead to severe loss of data. There is a way to resolve the aforementioned error message by following these steps:

1) Rebuilding Entourage Database

In order to rebuild Entourage Database quit all the applications that are ruuning. Press down the Options (alt) key on the keyboard and then launch Entourage. The 'Database Utility' window comes up. Select the database you want to rebuild, then click on 'Rebuild Database -> Continue'. Once you are done, click 'Quit'. If this doesn't help, move to second step.

2) Creating new Microsoft User Data Folder

Exit all Office applications and move the following Microsoft user data folder to a network location:

HD/Users/USER_NAME/Documents

Start Entourage. A new Microsoft user data folder and a new IDENTITY_NAME folder is automatically created here:

HD/Users/USER_NAME/Documents/Microsoft User Data/Office 2008 Identities

Exit Entourage. Rename the database file from the following folder:

HD/Users/USER_NAME/Documents/Microsoft User Data/Office 2008 Identities/IDENTITY_NAME

Copy the moved database file to the new IDENTITY_NAME folder that was automatically created.

If the above resolve does not help, try to repair the permissions of Mac hard drive or create a new user account. If all of these methods prove futile, it becomes requisite to devoir a third party Entourage Repair software.

A trusted solution for Entourage Database Repair is “Stellar Phoenix Entourage Recovery”. A dexterous utility for Entourage Repair, this powerful software restores all the RGE file components such as emails, notes, contacts etc. successfully. Prior to the actual recovery, this efficacious tool shows a preview of the recoverable items in a tree-view structure. This tool is compatible with Mac OS X 10.7 Lion, 10.6 Snow Leopard, 10.5 Leopard and 10.4 Tiger.