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Thursday, July 28, 2011

How to solve Entourage error: “Microsoft Sync Services has encountered a problem and needs to close...”

In this computer era, it is a known fact that no application is resistant to corruption. The same is true for Microsoft Entourage e-mail client application that stores all your significant data like e-mails, contacts, attachments, and more in a safe database file. This can be speculated by the facts that when you try to access your e-mails, some strange error messages are displayed or sometimes your e-mails do not even open. This may happen due to the occurrence of corruption in Entourage database or in any other file. As a result of corruption, your precious data stored in the corrupted Microsoft Entourage database becomes inaccessible and unusable. In such situations, it is recommended to use a recent and updated backup file to restore your all data at the time of loss.

However, if you have not taken the backup of the Entourage database, or the backup file itself corrupts, then you should use an effective Entourage recovery software to retrieve the data from the corrupted Entourage database.

To illustrate this issue, let’s consider an error message, which is displayed when you perform an operation in Entourage e-mail application:

“Microsoft Sync Services has encountered a problem and needs to close. We are sorry for the inconvenience. “

After this error, you become unable to access data contained in Entourage database file.

Cause:
Some of the reasons responsible for the above error are:
• Sync preferences are corrupted.
• The sync cache needs to be cleared.

Damaged or corrupt Entourage database is also responsible for this issue.

Resolution:
Different methods that help you to solve the above error are described below:
A) Disable the Sync Services, If you’re not utilizing Sync Services. Follow the steps below to disable the Sync Services:
1. Open Entourage e-mail application.
2. Go to Preferences.
3. Click Sync Services on the left hand side.
4. Select to clear all boxes then click OK.

B) If you are using Sync Services, go through the following KB article and follow the steps to reset the Microsoft Sync Services: http://support.microsoft.com/kb/2484127

However if the Entourage database remains inaccessible and above steps don't exhibit any suitable results, then go for a third party Entourage repair software. The tool repairs the Entourage database very easily and allows you to access your data.

Stellar Phoenix Entourage repair is a MS Entourage database repair tool that enables you to repair damaged or corrupt database files from all instances of corruption. It is able to recover and restore various items Entourage database such as address book, e-mails, attachments, calendar entries, task, sent items folder, meeting notes, etc. It is compatible with Mac OS X 10.6 Snow Leopard, 10.5 Leopard, and 10.4 Tiger. Also for using this Entourage repair application, there is no need to be a technical savvy. The tool is developed for Microsoft Entourage 2008 and 2004.
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