Afflicted by Microsoft Entourage Connection Problems? Try Entourage Repair Software

For Apple Mac users, one of the best things by Microsoft has been Entourage. This widely popular email application makes communication easy and comes ladden with a whole bunch of advanced features. One of the key highlights about Entourage is its ability to work as an Exchange client.

Microsoft Exchange keeps business communication smooth and provides a collaborative email environment that suits best for enterprises. A number of critical factors play a major role in establishing connectivity between Microsoft Exchange Server and Entourage such as LDAP functions, certificates and more.

After performing a clean install of MS Office 2008, when launching Entourage application an error message pops up that says:

“Unable to establish a secure connection to servername because the correct root certificate is not installed.”

If after viewing the aforestated errror the user attempts to install Exchange Server's root certificate, another error is encountered, that says:

“Unable to establish a secure connection to servername because the server name or IP address does not match the name or IP address on the server’s certificate. If you continue, the information you view and send will be encrypted, but will not be secure.”

Even after receiving this error if the Entourage application is launched by clicking OK, it will connect but the same error message might reappear.

Grounds of the issue:

This error makes all the mail related tasks impossible. Sending or receiving mails or even accessing user's inbox is not allowed. This creates a situation of serious data loss that has to resolved. The issue can result from many factors such as improper installation of root certificate, LDAP lookup or corruption in the Microsoft Entourage database. Troubleshooting this error is possible, else there are Entourage Repair Software that can do the job.

Troubleshooting:

If the problem is a result of root certificate validation, contact your certificate provider to resolve the issue by asking for a valid certificate. If LDAP lookup is the root cause of your problem, then follow these steps:

1.Click on Entourage Menu, choose Account Settings.
2.Double click it to open Exchange account.
3.From the Edit Account dialog, choose Advanced tab.
4.See if the checkbox “This LDAP server requires a secure connection (SSL)” is selected. Ensure that it is deselected.

This should help resolve the error. If the error still persists, it is case of database corruption. You can either rebuild Entourage database or try third party Entourage Repair Software that can recover all the vital data from the corrupt database. “Stellar Phoenix Entourage Recovery” is one such indigenous tool that supports Entourage 2008/2004 and recovers all the emails, notes, calendar entries and address book items.